Privacy Policy

Privacy Policy for CambodiaStays

Effective Date: 04/01/2024

1. Introduction

Welcome to CambodiaStays! We are committed to protecting your privacy and ensuring your experience with us is as safe and secure as possible. This Privacy Policy outlines how we collect, use, and share information about you when you use our website, mobile applications, and other online products and services (collectively, the “Services”).

2. Information We Collect

We collect various types of information to provide and improve our Services:

• Personal Information: When you create an account, book a stay, or become a host, we collect information such as your name, email address, phone number, payment information, and identification documents.
• Profile Information: We collect information related to your profile, such as profile photos, your description, and any preferences you set.
• Transaction Information: We collect details about your bookings, stays, payments, and interactions with hosts and guests.
• Communication Information: We collect information when you communicate with us or with other users through our platform, including messages and call recordings.
• Location Information: With your consent, we collect your precise location information to enhance your experience.
• Usage Information: We collect information about your interactions with our Services, such as the pages or content you view, your searches, and other actions.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services.
• Process transactions and send you related information, including booking confirmations and invoices.
• Manage your account and provide customer support.
• Facilitate communication between hosts and guests.
• Personalize your experience by showing you listings, ads, and content that we think will be of interest to you.
• Analyze usage and trends to enhance the user experience.
• Comply with legal obligations and enforce our terms and policies.

4. Sharing Your Information

We may share your information with:

• Hosts and Guests: To facilitate bookings and interactions, certain information will be shared between hosts and guests, such as names, contact details, and booking details.
• Third-Party Service Providers: We use service providers to help us operate our business, such as payment processors, marketing partners, and IT service providers.
• Legal Requirements: We may disclose your information to comply with legal obligations, respond to legal requests, and protect the rights and safety of CambodiaStays, our users, and others.
• Business Transfers: If we engage in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. Your Choices

• Account Information: You can update your account information through your account settings.
• Communication Preferences: You can opt out of receiving promotional communications from us by following the instructions in those communications or changing your settings.
• Location Information: You can control the collection of precise location information through your device settings.

6. Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at our contact page.

By using our Services, you agree to the terms of this Privacy Policy. Thank you for trusting CambodiaStays with your privacy.